Dispatch & Delivery
We aim to dispatch your personalised gifts within 5 to 6 working days of receiving payment. However, if we need to contact you to confirm any personalisation requirements, we can only start to create your item/s once we have your reply. It is most important therefore, that you check your messages after placing the order, and if further information is requested, please reply asap. Production time may be slightly longer at certain busy times of the year eg Christmas, Mothers Day etc.
Most orders are sent via Royal Mail Second Class Signed for, the average delivery time from dispatch is 2 to 3 days. (During the coronavirus situation, delivery time may be slighly longer) If you are ordering several frames we may use an alternative delivery company due to the weight of the parcel. We can not be held liable for delays caused after item/s is/are dispatched. Please check parcel on delivery and if it looks like the package is damaged in any way, please sign 'parcel damaged', as claims for damages can not be accepted unless this has been done
Delivery costs for frames are £4.99 for the first item. Additional frames on the same order are charged at £2.50, up to a maximum delivery charge of £25.00. Delivery costs for small items is £1.45 for the first item, with an additional 50p charge per extra small item.
If you have any questions regarding dispatch or delivery please let us know